Manager / Senior Manager - Transitions

Hinduja Global Solutions Inc.
  • Bangalore
  • Confidential
  • 7-15 years
  • 21 Jan 2015

  • Project/ Program Management non IT, Operations

  • BPO/ ITES/ Call Centers
Job Description

Key areas of responsibilities (KRAs):

# Any domain experience should be from the transition side of the business either as a strategy / operations consultant or a pre-sales consultant working for a ITeS or BPO. Some amount of operational experience will be an added advantage. 
# Should have a close understanding of Transition processes outsourced by clients as well as the opportunities available and challenges present in the industry at large. 
# To interact with various departments to ensure smooth Solutioning.
# Understand the client requirements and match it with the proposal provided during the Solutions & Transitions stage and highlight the deviations if any.
# Effective documentation of Transition as per the Transitions Methodology.
# Involve actively in hiring both agents as well as at leadership level.
# Involved in creation and finalization of the MSA and SOWs with the Internal and External clients.
# Interact with the client on a regular basis to provide the updates / progress.

Desired skill sets: 

# Strong knowledge in the Transition and responsible for solutions creation/RFP, RFQ response management, liaising with both internal and external stake holders.
# Should have had experience interacting with clients directly as a consultant or through sales / solution and transition presentations.
# Good presentation skills this role will require the ability and skills to create strong and compelling presentations and value propositions.
# Analytical skills should be comfortable with numbers 
# Strong interpersonal and communication skills this role will involve a lot of interaction with different functions within the organization.

Desired qualifications (including certifications): 

# Graduates / Post-graduates

Desired Profile

# 7 - 15 years of experience in BPO industry, prior 2 - 5 experience Transitions will be preferred
# Work experience in MNCs or reputed organizations will be an added advantage.
# Work experience in handling multi-geography initiatives will be an added advantage.

Job Posted By

About Organisation

Hinduja Global Solutions Inc.