Manager/ Senior Manager - Business Excellence - Knowledge Management

Hinduja Global Solutions Inc.
  • Bangalore
  • Confidential
  • 7-15 years
  • 21 Jan 2015

  • Marketing, Sales & Marketing, Corporate Communications

  • BPO/ ITES/ Call Centers
Job Description

Key areas of responsibilities (KRAs):

# Managing complete Knowledge Management process and practices across the organization.
# Implementation of Business Excellence initiatives related to knowledge management e.g. Knowledge sharing webinars/ conferences, publishing periodic newsletters etc.
# Supporting Sales and Marketing teams globally by providing collaterals related to vertical specific and agnostic best practices.
# Deployment of excellence branding campaigns through creation of articles/ content for external forums, seminars, competitions in liaison with Marketing and Communication teams.
# Supporting high impact projects as and when identified.

Desired skill sets: 

# Very strong communication skills (English) both verbal and written.
# Work experience in the field of knowledge management is desirable.
# Capability to conduct global seminars, conferences.
# Ability to work with senior management (CXO) level
# Ability to work across various geographies.
# Knowledge and experience in configuration management desirable.

Desired qualifications (including certifications): 

# Graduate.
# Diploma in Business Communication or relevant Post-graduation will be an added advantage.

Desired Profile

# 8-15 years of which at least 3 years in a BPO. 
# Preferably, should have held leadership position in the Knowledge Management or similar function for about 2 to 3 years.
# Work experience in MNCs or reputed organizations will be an added advantage.
# Work experience in handling multi-geography initiatives will be an added advantage

Job Posted By

About Organisation

Hinduja Global Solutions Inc.