Roles and Responsibilities:
Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements.
Is responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.
Ensures the Continuous Improvement approach across Engagements and Centers
Is responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.
Is responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.
Supports process alignment based on GPM
Reports monthly Delivery Excellence progress against targets to the Engagement Stakeholders through Balance Scorecard
Fosters the global sharing of innovation, new methodologies and best practices.
Supports QMS implementation as required
Work on F&A/SCM/HRO Projects
Minimum Black Belt Certification/or BB Trained from the reputed institution
Demonstrated practical experience in quality management systems in an ISO certified organization.
Ability to communicate effectively in visual, oral and written form.
Motivation to up-skill in Quality concepts, principles, practices and techniques.
Preferred with BPO experience of 7-10 years in quality profession
Establish and maintain professional credibility.
Demonstrated people leadership and management expertise.
Demonstrated success in delivery of change management.
Demonstrated coaching expertise.
Project Management expertise
Demonstrated understanding of business process outsourcing.
Literate in the use of Microsoft Office business programs.
Environment is client focused; high volume; with a continuous improvement philosophy.