Detailed knowledge in Electrical and Electronic parts used in Automobile.
Detailed knowledge of Customer complaints handling in vehicles using 8D Methodology & 5 Why Methodology.
Expertise in processes and systems for the Customer Quality/Product Reliability & Warranty Analysis/Quality Assurance.
Strategic and conceptual competence. Able to handle Customer and Supplier interactions.
Very good analytical ability and problem-solving skills with systematic approach in a persistent manner.
Should have good communication, interpersonal skills and presentation skills.
Exposure to multicultural environment is an advantage.
Experience in Quality Assurance/Customer Quality Engineering of Automotive Electrical ( Preferably car segment).
Staff level with expertise in customer complaints resolution and Warranty parts investigation & improvements in Manufacturing organizations, with sufficient exposure to Quality management