Manager - Operations

  • Pune
  • Confidential
  • 4-7 years
  • 20 Feb 2015

  • Project/ Program Management IT, Operations

  • IT/ Technology - Data Center/ Manage Infrastructure Services, IT/ Technology - Software/ Services, BPO/ ITES/ Call Centers
Job Description

Key Responsibilities

Identifies, records and reports on all IT components that are under the control and scope of Configuration Management
Ensures incident management by restoring normal service operation at the earliest and minimizes adverse impact on business operations
Ensures standardized procedures are used for efficient and prompt handling of all changes
Identifies and measures key performance indicators, recommended solutions to evaluate if changes are achieving desired results
Accurately assesses customer expectations and translates them to deliverables that meet business needs
Designs infrastructure architecture and reviews existing architecture to meet business needs
Implements and tests infrastructure solutions in line with defined design and architecture

Job Requirement

Possesses knowledge on market trends, processes, constraints, regulations, solutions, products and services relating to Infrastructure Management Services.
Good grasp of technology and tools used for development
Identifies, analyze, understand, influence and implement decisions from a financial perspective to achieve stated objectives.
Fair understanding of project management skills
Understands resource requirements, estimates and forecasts future needs, and fulfills work force needs. Ability to manage the financial, people and other infrastructure.


Engineering / science graduates with 4-7 years of experience

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