The job responsibilities include:
Lead the MS Ops team of 10+ members and oversee all reporting and other operational projects.
Help build a strong foundation for operations that allows us to scale at will and yet maintain the flexibility.
Promote a culture of efficiency and collaboration. Help drive a continuous service mindset to the Marketing Team.
Build and maintain metrics for Marketing Services teams. Help manage the allocation and prioritization of new tasks/ projects.
Support the Mumbai Teams (GCI and GCOM) and Client Teams on their operational needs from time to time.
Manage the on-boarding, set-up and trainings for the new joiners in marketing services.
Create appropriate management dashboards for key metrics / SLAs such as on-time delivery, # of errors reported.
Ensure smooth transition of projects / reports from the Client teams or Global SMEs to Mumbai as and when needed.
Build and grow key client relationships.
Ensure visibility of progress through a metric driven approach for the operations.
Desired Profile :
Hands on experience in running a MARCOM operations. A total experience of 8-10 years in running operations
4- 6 years experience in servicing FMCG/Pharma/Retail clients or in a KPO / Captive industry
3-4 years in scanner and panel data with Nielsen, IRI tools (preferable)
3-4 years in leading teams and people management
Required Job Competencies
Strong leadership & people management skills
Exceptional analytical, prioritization and communications skills (written and verbal)
Ability to manage multiple clients simultaneously