Manager - Internal Quality Function

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • 10-15 lakh
  • 5-8 years
  • 23 Jul 2015

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Identification and prioritization of process improvement areas and working on them using Six Sigma / Lean Methodology.
Undertake projects / process improvements initiatives and mentor the employees to complete the projects undertaken by them
Understand the needs of customer management using tools log issue log etc
Technology usage for improving efficiency
Execute quality awareness programs at Operation floor level via checks on client speak, governance.
Lead Quality initiatives and mentor Quality team members
Carry out risk assessment activities

Graduate from a recognized University in India.
Minimum 5 years experience in field of Quality and possesses HR know-how
Must have led improvement projects
Stable employment in at least last 2 jobs (>= 2 years in each job)

Competencies/Skill sets for this job

Quality Projects Efficiency Operation Risk Assessment

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