Manager - Quality & Training (Voice) International BPO

Creative Indians
  • Delhi, Gurgaon
  • Confidential
  • 3-5 years
  • 118 Views
  • 29 Jan 2015

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

BLACK BELT
Exp in Transactional QUALITY , TRAINING & Process Excellence
International VOICE - BPO
DRIVE Quality & Audits
Mentor Quality AM's/TL's
Drive Quality Monitoring & Improvement thru six sigma
Conduct DSAT analysis
Drive CSAT / NPS
Prepare & submit Quality Reports
Manage queries frm Ops/Clients for Quality &Customer Metrics
Achieve Quality & Customer Metrics targets
Good in PowerPoint & Excel
Excellent Communication & Leadership Skills
Team & Client Management


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Creative Indians