Manager - CRM

Absolut data
  • Gurgaon
  • Confidential
  • 7-10 years
  • 301 Views
  • 02 Feb 2015

  • Business Analytics

  • KPO/ Analytics
Job Description

Summary of Job Purpose:

We are looking for Manager for the Analytics team with experience of managing marketing analytics projects making significant contributions to design of analytical approach and handling the work plan. The candidate is expected to possess good Analytical, decision making & problem solving skills

Key Responsibilities:

* Understand marketing business problems in the areas of CPG, Retail, Hospitality, Telecom etc & addresses them to solve client problems.
* Provide high-end consulting to clients at the business head level to help them sharpen their business strategy by implementing analytical models that support the realization of business objectives
* Demonstrate excellence in engagement delivery, insightful thought leadership, strategic problem solving, high impact team management and strong client relations at senior executive levels
* Executing and administrating analytical / modelling tools and techniques and drawing insights through statistical techniques and predictive modelling
* Being a Business Consultant/Subject Matter Expert to a delivery project
* Being responsible for all aspects of project to and reflect our high quality standards
* Manage a team and being responsible for people management which includes coaching, mentoring & measure performance
* Setting direction and inspiring team members, encouraging them to value clients and deliver high quality service
* Client Servicing
* Being a Business Consultant/Subject Matter Expert to a delivery project
* Managing & developing existing and/or new client relationships
* Applying knowledge of Analytics in different industry domains

Project Management:

* Leading and managing multiple projects
* Effectively planning, scheduling and monitoring the assigned projects.
* Anticipating eventualities, identifying potential risks, developing contingency plans and regularly tracking the same to ensure timely delivery of projects
* Regularly monitoring the progress of projects involving review of all deliverables, slippages, defects, efforts etc and taking appropriate corrective and preventive measures, if required
* Ensuring effective inter and intra-functional coordination and functioning, proactively addressing all issues

People Management:

* Being involved in people management activities including leading a medium to large sized team subject to business requirements, supporting & implementing processes like appraisals, mentoring, coaching, training, capability development etc.
* Appropriately aligning responsibilities, accountability and authority for team members
* Identifying development needs of team members, pro-actively developing skills that are required currently & in future, grooming them to take on additional responsibilities and facilitating their growth
* Setting direction and inspiring team members, encouraging them to value clients and deliver high quality service

Desired Skills and Experience:

* Good Analytical & Problem Solving Skills
* Effective Decision Making Skills
* Good Communication Skills: Refers to effective oral, written & presentation skill
* Effective Leadership, People Management Skills
* Experience of managing multiple projects, leading teams and handling client interactions in the past
* Consulting Skills - Ability to impact business decisions through analytics and research
* Degree : Postgraduates from Premiere Institutes in Economics, Statistics or other Quantitative disciplines/MBA
* Relevant Experience : 7+ years of relevant experience in Analytics.


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