Manager - Analytics (WFM)

EMSOL Employment Solutions
  • Mumbai
  • Confidential
  • 6-11 years
  • 29 Jan 2016

  • Business Analytics, Operations

  • BPO/ ITES/ Call Centers
Job Description

Responsible for selecting, training and effectively managing the Analytics Team to develop suitable competence to support succession planning and meet customer needs and expectations.
Manage a team of AMs who are responsible for analytics.
Co-ordinate with Operations and Management for preparation of Report and highlight gaps and revenue leakages if
Ensure output committed is understood and timelines are met
Work with multiple teams to help procure data for analytics

Competencies/Skill sets for this job

Succession Planning Operations Business Analysis Data Analysis

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About Organisation

EMSOL Employment Solutions