LAX/SAN Branch Manager

Agility Logistics Ltd
  • Carson
  • Confidential
  • 5-10 years
  • 13 May 2015

  • Operations

  • Logistics/ Courier/ Cargo/Transportation
Job Description


The Branch Manager's main goal is to increase the sales/business development and improve the customer service function of the branch. The Branch Manager will also oversee all staff and be responsible for day to day operational activities at the branch location. The individual will be reporting directly to the Area VP and be responsible for the P&L of the branch. The candidate will increase productivity while maintaining the highest levels of customer service and accuracy to internal/external customers.


Responsible for all sales and business development duties including calling on accounts to increase revenue and profit
Responsible for managing and growing local sales, deep selling current local customer base
Responsible for managing the customer support/service function to external customers
Responsible for all functions and operations at the branch
Responsible for credit management of customers
Exercises the authority to hire, discipline, reward, or discharge employees
Responsible for yearly performance appraisals for staff
Manages all personnel in branch location
Exercises discretion and independent judgment on a regular basis to monitor Branch performance
Responsible for branch P&L and end-to-end service of branch customers
Supports collections effort
Responsible for continuous improvement of sales and service processes with key internal stakeholders
Responsible for training staff on customer service and requirements
Performs other responsibilities and completes tasks as directed by Area management


5+ years of management experience required in a sales/customer service role
Experience in industry with sales and business development required
Ocean and Air freight sales experience highly preferred
Bachelor's Degree or equivalent experience highly preferred
Experience with writing professional sales proposals and standard operation procedures highly preferred

Qualified applicants (internal and external) must currently possess legal authorization to work in the United States


Excellent customer service skills
Ability to sell customers with sales presentations
Proactive approach to solving problems
Team player with ability to work with cross-functional teams and all levels of management
Ability to work under time pressures
Polished communication skills
Ability and experience in managing others and prioritizing work
Ability to train and instruct others on how to perform tasks
Accustomed to working in a fast-paced, dynamic environment
Comfortable using metrics to manage staff and drive improvements


English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.


Proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.

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About Organisation

Agility Logistics Ltd