Infrastructure Technical Manager

Iqura Technologies Pvt. Ltd.
  • Mumbai
  • Confidential
  • 11-19 years
  • 394 Views
  • 20 Feb 2015

  • IT/ Information Technology

  • IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Profile Description:

Should have strong passion for technology and inclination towards an application technical career path.

Skill Requirement :

A candidate with 12-16 years of IT experience in Technical Management and minimum of 4-10 years as a Manager.

Act As an SPOC/Final escalation point for all operational requirements of project teams.

Facilitate customer visits and audits

Facilitate RFI/RFPs for new projects

Participate in periodic service reviews with the project teams to improve service levels

Monitoring /Coordinating project migration and new project requirements

Creating awareness new initiatives and processes from NSS

Open and maintain various communication channels with the customers at the location and meet the key stakeholders at regular intervals

Strategize overall branding and communication for the location

Identify and manage service improvement programs for the locations and drive improvement initiatives to deliver promised benefits to the business

Regular Reporting on various initiatives

Provide input to facilitate undertaking of the improvement initiatives

Must have minimum of 12 years of IT services/Customer services industry (IT IS/Communications) experience out of which minimum 4-5 years at managerial level (Please validate this if we are looking for a purely techno managerial profile at Mumbai)

In case the candidate is from customer services industry then he/she must possess a minimum of 2 years of IT experience

Must have a strong communication, analytical, follow up, presentation skills

Must have an ability to articulate, present to the senior management

Must have a Perseverance as a skill

Must have handled a team and should be a good team player

Experience of handling IT services for the location is an added advantage

Certification/Knowledge of ITIL is an added advantage

Must be good with using of power point and MS excel

Education: A full-time 15 years degree in B.E / B.Tech / B.Sc / BCA / BCOM / BBM / MCA / Diploma(15yrs)


Competencies/Skill sets for this job

It Services ITIL It Project Management

Job Posted By

About Organisation

Iqura Technologies Pvt. Ltd.