Candidate expectations: Looking at candidates with good communication skills and good knowledge on Telecom /DTH
Acceptable level of knowledge on telecom operations
Good understanding of the Functioning of Contact Center technology.
Should be well versed with technologies like ACD, IVR, Self Services, Dialers, etc.
Knowledge and understanding of competitive scenario in the Contact center market.
Elaborate understanding of a Domestic call center/ BPO requirements at application layer for training and quality.