Understand the goals of the organisation, customer needs and evolving digital payments market demands to conceptualise products which align to the organizations vision and competitively position the organization products
Direct and advise Product Management teams in their responsibilities to design, plan and improve products which meet customer, merchant, risk, compliance and regulatory expectations.
Advise the Central Leadership Team on current performance, opportunities and challenges in the product portfolio
Collaborate with the Technology department on product specifications and project prioritization to meet market demands
Collaborate with parent organization to gain support and insight required to design and deliver the organization products as part of the organization product lines
Ensure user experience resources deliver on the expectations of customers, merchants and Product Managers
Drive mobile channel forecasting, budget assessments, KPI reporting and respective communications across business
Apply deep understanding of digital customers and segments along with their expectations and behaviours to optimize experiences
Formulate strategies to identify, evolve needs, establish processes to ensure unique product channels are integrated;
Evaluate market research, customer feedback and industry trends to continuously identify opportunities for evolving and refining the organization offerings and strategies
Lead and grow the development of a new department and/or organization through both product domain leadership and organization leadership
Own and drive business growth through products that strategically cater to the needs of various customer and merchant segments
Participate as part of the executive leadership team working across the enterprise on corporate priorities and initiatives
Establish relationships a matrix organization: across various stakeholders.
Establish and implement standards of performance, policies and procedures and make policy changes as necessary
Strategically lead budgeting and resource planning for the Product Management department in collaboration with the Central Leadership team and the Finance team
Continually monitor and improve the overall performance of the Product Management department
Play a significant role in long-term planning and product pipeline, with the view to delivering operational excellence
Teams reporting to the Head Product Management include Consumer Products, Merchant Products and User Experience. Project and Release Management will have an indirect (dotted-line) relationship to Head Product Management to ensure close integration of Product and Technology functions, and alignment of collective goals. The User Experience function, likely delivered through an internal or vendor design studio, will also report to this leader.
Department size: Approximately 12-15 professionals
Education: MS / MBA or equivalent from a top tier Institute
Experience: 15+ years of experience in similar industry