Director Service & Transactional Quality

  • Other India
  • 15-30 lakh
  • 15-25 years
  • 20 Feb 2015

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Drive CI 4 TQ&S & Del.. Ensure that Process Trng is Del. effectively. Strengthen QM Pro/ framework to improve Qlty Del. Accurately capture SLA/SLO metrics, the Rept. needs of each of the client & set up/ customize processes to seamlessly meet expectation
Graduate in any discipline desirable & Min. 15+ yrs of Exp. 2n a BPO in the Non - Voice Platform & Heading the Team of Min. 100+ Qlty. Proff. & Needs to have good working knowledge of TQ&S systems, tools & technologies.

Competencies/Skill sets for this job

Quality Transactional Quality Transactional Bpo

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