Manage seamless service delivery of pan India circles for migrated processes in Tax.
Improving Operational Excellence by various initiatives.
Process re-engineering and automation to deliver productivity.
Budget management for Tax Cycle
Optimize overall cost for Tax Cycle
Minimize operational issues post migration.
Bring year on Year improvement in KPI
Strengthen Partner Relationship Management model and continue to engage the stakeholders.
Improve CSAT score year on year for
Create best practice sharing forums.
Integration with circle finance team
Desired Profile Education: :
Post Graduate Degree in Finance
Chartered Accountant/Cost Accountant
Experience in handling big teams
Experience in a SSC/ BPO/ KPO, in a Leadership Role
Strong Operations experience
Experience of working with SAP ERP system