This is an entrepreneurial opportunity for someone to explore meaningful and satisfying work which would result in direct impact on the poor. This role is fairly diverse and requires confidence, professionalism and a go-getter attitude
This is a strategic senior role with strong focus on operational responsibilities with building and scaling the business.
The primary responsibilities include overseeing of operations of all the operational centres as well as assistance with managing ongoing relationships with doctors, labs and hospitals and potential business development for scaling up the business.
The Head of Operations will be expected to -
Handle P&L responsibility of each centre and of the Company.
Work closely with the CEO in setting up strategic goals/revenue targets and managing P&L for the organization.
Assign revenue, cost and profit targets to self and team for growing the business.
Monitor customer complaints and review the issues with technical team.
Monitor cost and revenue gaps and address the same.
Identify new initiatives in the market from conceptualization to execution and contribute to the growth of the organization.
Hire, develop and retain a high quality team across centres, monitoring HR, finance and administrative activities.
Oversee, develop and mentor all employees of the Company
Conduct regular interactions, team meetings with all employees and manage their training and development
Managing weekly, monthly and quarterly MIS reporting and taking responsibility of review with management on operational performance and marketing plans.
Candidates with work experience in an operational role for at least 5 years should apply; Experience in HealthCare industry is an added plus
Experience managing a customer service organization is preferred; Experience of designing and managing smooth operations for a growing, high-impact organization is desirable
Should be able to manage staff with conflicting demand and performance pressures while sticking to delivery timelines and cost constraints.
Should be able to work independently with minimal supervision
Should be detail oriented, organised, professional and responsible.
Should be able to form positive relationship with the team and lead the team.
Candidate should have excellent verbal and written communication skills. Knowledge of Kannada, Hindi and English is preferable.
Should be comfortable with technology and should have ability to work with technology software as well as MS Office Word, Power point, Excel etc.
Should have impeccable credentials of the highest level of integrity, ethics, and honesty.
Bachelors degree and an MBA with exposure to operation management would be considered a plus.