1. 12-16 years experience out of which the last two years Must have been at the leadership level of Customer Service.
2. Must have had experience in Digital Platform for Customer Service..
3. Must have planned and strategised Customer Service at the leadership level.
4. Must have practiced innovative Customer Service practices.
5. Must have handled a wide range of loyalty programs.
6. Must have top-of-the-line working knowledge of differential Customer Service Programs.
7. Candidates could also be from non-telecom domains.