Service Delivery

Atria Convergence Technologies Pvt Ltd.
  • Hyderabad
  • 25-50 lakh
  • 12-20 years
  • 23 Mar 2015

  • Operations

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor, Consumer Durables/ Semi Durables
Job Description

* Understand and support end to end business operations
* Coordinate and own sales and operations outlook of the business
* Drive deployment of end subscriber connectivity
* Plan and build reach of the network
* Proactively and re actively address customer complaints
* Understand enquiry and lead management and support conversion of the same into revenue
* Plan and Review every operational and sub operational area
* Drive business efficiencies thru optimization
* Plan and Manage Internet Bandwidth optimally
* Effective management of outsourced operations
* Training all the employees and driving customer sat levels
* Proficiency in Data , Voice and Video technology / business
* Business P&L management expertise.

Functional Attributes:
* Understanding of network
* Technological appreciation of data delivery
* Basic skills on telco working
* Business planning skills
* P&L understanding
* Customer Service understanding
* Bandwidth Management
* Basic appreciation of customer acquisition
* Vendor Management

Essential Attributes:
* Ability to lead a team
* Ability to understand the business
* High levels of customer orientation
* Ability to ensure fool proof implementation
* Proven ability to be detail oriented
* Attitude to run the function with an hands on approach
* Ability to convert unstructured environment into organized eco system
* Self-motivated approach to work in a PE environment
* Maturity to handle multiple stakeholders
* Ability to manage conflicts and crises/ IR issues
* Unflinching value standards/ Integrity
* Passion for Excellence and for the Business
* Hands on experience in formulating departmental strategy, policy and procedures, in alignment to the business strategy
* Ability to manage the departmental budget and delivery of departmental performance standards without compromising on service or quality
* The ability to lead by example and exuding positive energy and enthusiasm thereby inspiring others
* Ability to work with Trust, Transparency and Respect for all

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