Responsible for installation, management and maintenance of information systems (including hardware and software) that have been purchased by the organization.
In the event of any new system acquisition, provide advise and consultation to business users on the technical aspect of the systems to ensure the most suitable and relevant technology is chosen and implemented.
To collaborate with business users to estimate the cost and technical requirements in any modification; configuration and installation of systems to meet the demand and timeline.
Integrate any new system/server/application with existing platform as total services rendered to business.
Prepare and maintain documentation and system guide as and when necessary.
Maintain and Manage user account, user profile and user information in the systems.
Configure and manage users access to systems and systems authorization.
Provide 2nd level technical support and troubleshooting to end user groups.
Work closely with Global Team, and/or 1st level IT support team and business users in resolving technical issues and/or provide alternative as interim solutions while waiting for permanent solution.
Maintain and Manage the overall system performances, utilization to ensure the high availability of IT Systems & Services to serve Business needs.
Bachelor ' s Degree with 0-3 years of related working experience.
Requires a basic knowledge of relevant business practices and procedures in a professional field.
Requires a basic knowledge of a technical field.
Begins to use standard theories, principles and concepts and integrates them to propose a course of action.
Expert level experience working with Microsoft SMS 2003 or SCCM 2007 in multi-server, multi site environments.
Expert level experience with Windows Server 2000/2003, Active Directory, package deployment methodologies, VBScript and WMI.
Experience with Windows Installer, .MSI internals, Windows PE, and Microsoft SQL Server 2000/2005.
Be process orientated and have experience in production environments supporting over 3000+ users.
Solid background in networking concepts and implementations (IP addresses, subnets, LAN concepts, etc).
Location -Penang / Malaysia
Technical proficiency in Windows Vista.