DPE Operations

Lakshya Recruitment Solutions Private Limited
  • Pune, Gurgaon
  • Confidential
  • 11-17 years
  • 28 Mar 2015

  • Senior Management-Operation

  • BPO/ ITES/ Call Centers
Job Description

Roles and Responsibilities

  • The resource should have Operational Excellence to build and manage large process (400+ resources). The person should have the ability to work in a high growth environment.
  • The resource should have in depth knowledge of managing operations metrics - depth and width
  • The resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs/budgeting/ quality and process efficiencies/ work force management and other support functions to operations.
  • The resource would be responsible for maintaining a strong customer relationship
  • The resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadership
  • Should have handled large teams in HC process with in depth HC knowledge of payer and provider business
  • Should be able to scale up and provide leadership to teams as the centre grows HC to non HC business
    • Should have handled P n L responsibility
    • Relevant exposure and depth in Healthcare Operations/ quality / transition etc.( depth of process know how)
    • Should have eye for detail
    • Should be mature and be able to lead high-end first line
    • Stability - should not have changed jobs frequently
    • Ability to think out of the box - strategic thinking - (Larger picture)
    • Very high focus on implementation - essential for process delivery as per SLAs/ SOWs
    • Ability to interact and manage multiple customers
    • Should have good interpersonal skills
    • Should be Analytical
    • Preferred from 3rd party BPO
    • Should be resilient ability to bounce back
    • Ability and proven track record to manage large teams effectively - approx 400 + people
    • Good project management skills
    • Effective communication skills
    • Good educational pedigree

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