Director - - Quality

Vision2Value Services Private Limited
  • Mumbai, Navi Mumbai
  • Confidential
  • 6-16 years
  • 14 Apr 2015

  • Knowledge Management, Quality Control - Product/ Process

  • KPO/ Analytics, Investment Banking, BPO/ ITES/ Call Centers
Job Description

One of our premier client is looking for Director Quality at Mumbai. The client is in KPO & Software space for Healthcare.

The brief JD is given below:

 Job Description

Create and manage operational frameworks to deliver high quality of work

Create six sigma quality frameworks to drive process excellence for IKS Care in a clinical context using DMAIC, lean six sigma, or other process suitable quality methodologies

Work with delivery leaders to launch and lead six sigma quality projects across IKS Care

Set up and manage transactional quality frameworks in a clinical context including quality assessment checklists (for quality assurance leaders), identify CTQ quality metrics, create periodic quality reports

Work with delivery and training functions to create feedback loops from quality assessment to training and operations management

Candidate Profile

Six sigma quality black belt or master black belt, with at least green belt certification

10 years of experience, of which at least 5 years are in a process quality role

Familiarity with knowledge intensive processes, such as KPO research/analytics or legal

Interested candidates may apply to


Job Posted By

Bishram .