Deputy Manager/ Manager- Operations

Infinity Exists
  • Delhi
  • 10-15 lakh
  • 7-11 years
  • 25 Feb 2015

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Handling a team of associates for a german queue, Must be having expertise in the language, Will be responsible to handle calls and giving resolutions with all the SLA's to be meet as per the quality parameters, Meeting clients expectations
Must have relevant experience in International BPO/KPO with expertise in German language is must, Excellent spoken english with presentation and leadership role. Open to work in shifts in European shift timing

Competencies/Skill sets for this job

Operations Quality German Language Clients International Bpo Sla

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Infinity Exists