Recognized expertise in own area within an organization.
Experience in Service Management domain
Should bring relevant experience in Service Assurance for both Network and IT.
Requires an in-depth understanding of how own expertise contributes to the objectives of the business, backed by a very good working knowledge of the industry.
Shares expertise with colleagues and others.
Is a lead contributor individually and as a team member.
Provides direction for others.
Applies knowledge/skills through handling complex problems and/or coordinating work which may extend beyond own area of expertise.
Anticipates client needs, investigates the underlying causes and identifies short and long term solutions.
Anticipates internal/external business issues and developments in own discipline.
Manages costs and profitability for a work area and/or large projects.
Anticipates patterns and links, looks beyond the immediate problem to the wider implications.
Generates new and innovative solutions to complex problems.
Manages own time and that of others.
Develops plans for work activities in own area over the medium/long term.
Supports strategic planning activities.
Explains/presents highly complex ideas, anticipates potential objections and prepares case accordingly.
Able to influence at a senior level.
Creates formal networks internally and externally.
Has a comprehensive understanding of professional communities relevant to the LOB and uses the PC