Good exposure and understanding about Databases, Operating Systems. Experience of working in applications support.
* A logical and systematic approach to problem resolution across a broad spectrum of technologies.
* Experience in managing projects and own workload.
* Quality management experience
* Good understanding of complete Software Development Life Cycle with experience of handling large complex projects end to end.
* Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts.
* Able to work accurately and clearly explain technical matters to non technical users in both written and verbal forms.
* Project Management Skills
* Excellent customer service & interpersonal skills.
* Good time management, organizational and communication skills
* Ability to work under pressure and deal with multiple tasks.
* Excellent leadership skills
* Exemplary people and change management skills
* Ability to build relationships with peer and management levels both with clients and the company management
* Proactive, self motivated and determined attitude
* Exposure on SaaS based product would be added advantage
Educational Qualifications: Btech/B.E & MBA
* At least 6+ years of experience in IT industry & experience in managing Production support.
* 4+ years in a similar management role, including matrix management
SAP consultants will not be considered
Strong communication skills