Deployment of Remedy Data for ESM regionally.
Responsible for the Data collection, and completion of the Remedy Template spreadsheets for the Remedy deployment.
The Remedy Data Lead is responsible for the Data team progress reporting to the Data Manager and ensures that the Data Analyst adhere to schedule, and quality.
This includes, but is not limited to:
Responsible for performing data validation on data collected and loaded into Data templates;
Works to ensure that the data is "Accurate, Consistent, and Complete"
Works with the Process SMEs, Account SMEs, customer and LOS s to collect the data.
Although responsible for the collection specific collection tasks may be delegated to Product Line Staff
Works with the Remedy Data Manager for escalations and the Remedy Data Engineer/Loader to ensure that the data loads properly, and that what was loaded is what is expected
Provides status and escalations first to the Remedy Data Manager
Resolution of data related issues/defects
UAT and immediate post-go live Support Responsibilities