Roles & Responsibilities
Manage a team of 20-30 people
Measure, monitor and improve client service by guiding team members and driving excellence in service delivery
Focus teams on the key priorities while managing several medium to large size projects
Ensure that team members deliver quality service as per clients needs and priorities
Ensure smooth service delivery
Partner with internal and external clients to improve processes
Work with project leaders to analyze resource needs and gaps across locations, and devise alternative ways forward.
Assign people to projects based on their skills, career goals and clients expectations
Produce assignment budgets and timetables, and manage delivery against them
Provide team members with accurate and useful guidance in technical areas of high risk and complexity
Act as a counsellor for team members
Participate in goal setting, performance appraisal and management of counselees
Identify L&D requirements of counselees
Desired Skills and Experience
Required Skills :
Minimum ten years of total work experience with at-least 5 Years of experience into core Data Analytics.
Must have experience of Building Application.
Hands on experience into Data Visualization tools like Tableau, Sharepoint, etc.
Experience of Business Intelligence tools.
Advanced Excel and VBA skills are required.
Experience of Building application tool like SQL, Oracle, etc.
i. Excellent written and spoken English skills. Can document complex technical issues to non-technical staff
2. Education and experience:
BE / BCA/Degree in Maths/Eco /Science and MBA with 10+ years post qualification experience in:
Management Consultancy firms
MNC or large Indian companies, preferably within a shared service environment