Client Delivery Manager - IT Infrastructure -- Hyderabad, India
Positions : Client Delivery Manager - IT Infrastructure
Reports to : Delivery Head
Company : Multinational Client of
Location : Hyderabad, India
Code : "CDM-Infra-Hyd-0315"
For one of our prestigious
multinational clients dealing with Remote IT Infrastructure Services, we are
looking for Client Delivery Manager. The
positions are based at Hyderabad.
WHAT IS IN IT FOR YOU?
Our client is a Silicon Valley company, and they believe in creating wealth for the company and its employees. The founders and employees own the company. They have seasoned Silicon Valley entrepreneurs and executives from large organizations in their management team. You will work in a flat organizational structure. You will excel in their environment if you like to take up challenges, and are excited to work in a high energy/high performance environment which is intellectually stimulating.
As a Client Delivery Manager, you will you own the overall responsibility for all aspects of Delivery for accounts assigned to you. Your overall responsibilities will include the following:
Responsible for delivering IT services & support for Multiple Enterprise Customers
Responsible for delivering as per the service contracts, SOW's, meeting/exceeding service levels- SLAs, OLA's and other defined objectives for multiple customers
Providing valuable technical insights and recommendations to enterprise customers
Liaise with multiple cross functional teams (both internal and client groups) to meet business and customer objectives,
Responsible for customer satisfaction (CSAT), constantly evaluate and identify growth opportunities (account mining / farming)
Implement processes and methodologies for delivering services efficiently and improving overall productivity and ROI.
Responsible for planning, recruitment and managing the team to deliver the customer commitments.
Provide visibility of the services rendered to the customer (as per the service catalogue), and define / manage value added initiatives and projects
Provide leadership and mentoring to a team of IT professionals, drive continual improvement initiatives to exceed expectations.
Solid understanding and exposure to service & governance reviews, creation of customer specific reports, dashboards, metrics etc.
Develop and maintain a service culture (ITSM) and identify / implement KPIs and metrics to measure and improve service performance (CSI).
PLEASE ANSWER THE FOLLOWING QUESTIONS TO FIND
OUT IF THIS DREAM JOB IS FOR YOU --
Do you have a Bachelors degree in Computers?
Do you have 10+ years in IT Service Management
Do you have strong Service delivery and IT operations background, proven experience in managing multiple stakeholders, customer environments etc. ?
Do you have excellent communication and interpersonal skills, out of the box thinking etc.?
Do you have experience in Remote Infrastructure Management and monitoring tools & automation technologies ?
Do you have proven working knowledge and experience in different service delivery models: Shared services, Managed services and Outsourcing environments?
Do you have sound understanding of technologies in IT Service Delivery (Servers, Networking, Storage, Virtualization, AWS/Cloud, Monitoring, Big Data etc.) ?
Do you have experience in interacting with the customers mostly in North America?
Do you have experience in processes, methodologies and delivery management to meet the SLAs, OLA's etc.?
Do you have experience in engaging with customers and communicating to the executive staff (VP, CEO, Directors) in North America?
Do you have strong understanding of ITIL processes, IT Governance and Lean Six Sigma?
Do you have experience in Program and Project Management, Vendor management etc.?
Are you open to US travel on a need be basis?
Are you from Hyderabad?
If you are not from Hyderabad, are you willing to relocate?
* Candidates with experience in managing DevOps teams and environments will be given
If you answered "YES" to all the above questions, we have an opportunity you won't be able to resist.
About the client
Our client is a multinational with headquarters in US, and presence in global market including India. They are pioneer in cloud based Remote IT Infrastructure Management Services, and provide cost effective innovative solutions to their customers. They utilize onshore offshore model, and use India for their offshore centres. They have their own products which make the remote IT infrastructure management very effective -- leading to cost saving for their customers. They are considered to be a next-generation 'IT as a Service' organization with aim to advance Remote IT services delivered through Channel in a highly secured environment.
Come, be part of a winning team.
Apply in strict confidence by sending your CV at Jobs@ChampionsIT.com with "CDM-Infra-Hyd-0315" in the email subject, and answers to above questions in the email body