CRM Solution Architect

2COMS Consulting Pvt. Ltd.
  • Gurgaon
  • 10-14 lakh
  • 9-14 years
  • 12 Oct 2016

  • Project/ Program Management IT

  • BPO/ ITES/ Call Centers
Job Description

Job Description:
These roles report directly to the CRM and Industry Verticals Solution Practice Leader. As part of proposal development, you will be responsible for leading and designing CRM (Sector specific) solutions for Our Clients New or existing clients.
Solution development covers the following areas:-
1) Understanding of client requirements and scope definition
2) Development of high level business case scenarios
3) Definition of the proposed service delivery model (incl. technical architecture, governance, organization design etc.)
4) Evaluation of transformation potential and savings
5) Transition strategy definition and planning
6) High Level business case scenarios creation or Business Case development
7) Costing of the overall solution
8) Coordination with various functions to develop the overall proposition
9) The person in this role will also be expected to provide process expertise and leadership to Geo Delivery Process Leaders
10)Client Interaction
11)Product and Tool orientation
12)Demonstrated Domain Solution writing
13)The role will have regular travel.

Experience Required:-
1) Industry knowledge
2) Solution design
3) Practical experience of designing or delivering CRM Solutions
(usually focused around a Back Office, and/or associated front office/call centre where relevant to the process(H))
4) Knowledge of process modeling and Six Sigma experience a plus
5) Proven knowledge of transition management and the ability to execute large scale transitions
6) Communication and Consulting skills
7) Strong Project Management Skills (H)
8) Experience with interfacing with senior banking executives, in sales, products and operations
9) Proven knowledge of transition management and the ability to execute large scale transitions
of work process to separate businesses or locations (M)

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2COMS Consulting Pvt. Ltd.