Business Consultant

Sasken Communication Technologies Ltd
  • Mumbai
  • Confidential
  • 5-8 years
  • 13 Mar 2015

  • IT/ Information Technology

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor, IT/ Technology - Telecom Software
Job Description


The Business Consultant should have at least the following skillset:

Excellent grasp of telecommunications trends and technologies, both new and legacy, LTE knowledge is a plus
Excellent problem-solving skills and critical thinking
Excellent communication skills including presentation skills
Advanced data analysis and business process engineering skills
Understanding of CEM KPIs
Ability to create insights and process innovation
Understanding of high volume transaction environments, preferably in the Telecommunications space
Experience working with Oracle, UNIX, Linux is desired.
Basic Microsoft Office skills

Role Description:

The Business Consultant is responsible for:
the quality delivery of CEM (Customer Experience Management) and service assurance solutions and Consultancy to the customer base in accordance with industry best practices
The Business Consultants duties are as follows (but not limited to):
Duties will be the implementation of world-class CEM and service assurance solutions to the existing customer base
Duties may include support of Sales/pre-Sales functions and onsite customer support
Provide general CEM and service assurance and Telco consultancy to our customers (both internal and external) at various levels of the organization up to and including C-level
Embedding product capability into customer processes
KPI Definitions and linking them to Business Objectives

Desired Profile:

The ideal background for a CEM Consultant is :

A minimum of 5 years telecoms experience
A minimum of 3 years operating in a customer-facing consulting environment
University-level qualification in a suitable field e.g. Computer Science, Electrical Engineering, Finance, Business Administration.

Competencies/Skill sets for this job

Telecommunications Lte Electrical Engineering Data Analysis Linux Unix

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