Detailed Operations R&R:
Responsible for deliverables, quality, process efficiency and process improvements.
Interact with Secondee for clarification, review, process improvement, escalation of process related issues etc.
Participate in ET/process champion calls as and when required.
Plan and organize the work flow on daily basis and optimal team utilization.
Perform quality review as and when required.
Minimize OT hours by proper planning and reallocating the work among different group.
Provide regular update regarding process, policies, etc to team members.
Ensure training manuals/ templates are up to date and all process changes are recorded in FAQ/GGAP as required.
Regular meeting with other Managers for planning the work flow, specific ET requirement, process consistencies, process improvement etc.
Regular meeting with Team leads/AMs and solve the issues related to process, people etc or escalate to management.
Responsible for appraisal process, ensure it is timely completed and proper feedback is given to team members.
Organizing refresher trainings based on feedback from TL/AM, quality etc.
Keep the attrition to minimal and motivation at maximum.
Participate and coordinate with different departments for hiring.
Coordinate and ensure process training and soft skill training is organized timely for new hires.
Providing important information to reporting authority to analyze and improve utilization, quality, efficiency etc.
Minimum 9 years of experience including 5-6 years of post qualification experience
Experience with Big 4/leading Audit firms or their shared service center
Proven People Management skills (Will be required to manage 100+ employees indirectly)
Solution design & project management skills
A high-energy, independent decision maker with ability to manage priorities & conflicts
Strong communication abilities, with excellent written and verbal English skills.
Excellent problem solving skills with good planning and organizing skill.
Strong influencing, negotiation, collaboration, and relationship building skills.
Ability to be hands on get to details as and when required.
Ability to lead change by effectively building commitment and winning support for initiatives.
Should be willing to stretch in terms of working hours based on the business needs including working on weekends during peak season.