ATL Air Export Manager

Agility Logistics Ltd
  • Atlanta
  • Confidential
  • 5-10 years
  • 13 May 2015

  • Operations, Logistics / Supply Chain Management

  • Logistics/ Courier/ Cargo/Transportation
Job Description


The Air Export Manager is responsible for leading the Operations for Air Export while ensuring operational excellence, high productivity and customer satisfaction.


Customarily and regularly directs the work of non-exempt staff ensuring timely and accurate processing of documentation operations
Exercises the authority to hire, discipline, reward or discharge employees
Exception Handling
Communication to Branch/Overseas
Communication with the Transport/ Gateway management to ensure best possible rates and service practices are achieved
Adhering to proper Routing of Shipments
Updates and verifies Tariffs and Rates in CONTROL
Update Customer ID/Monitor Credit
Responsible for ensuring System Updates by staff
Exercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals
Responsible for ensuring highest quality and accuracy of document processing
Responsible for customer satisfaction and customer retention by implementing effective service capabilities
Responsible for adherence to U.S. customs, TSA, and all other government agencies
Responsible for general compliance with all trading countries/partners (Rules & Documentation)
Responsible for staff training
Ensures that information between customer service, document processing group, and customers flows efficiently and accurately
Evaluates staff performance on a regular basis
Holds regular meetings with staff to discuss problems, issues, ideas for improvement
Responsible for continuous improvement of service processes to drive gains in quality and productivity
Communicates with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt
Responsible for timely update of milestones
Assists the day-to-day operations of the air export department to ensure that customer requirements are met
Performs other duties as assigned by management


5+ years in freight forwarding industry required
Experience in using metrics to manage staff
Expert knowledge with export operations highly preferred
Bachelor's Degree or equivalent experience preferred

Qualified applicants (internal and external) must currently possess legal authorization to work in the United States


Ability to effectively manage other individuals
Ability to train, set priorities, and instruct others on how to perform tasks
Excellent interpersonal and communication skills
Ability to operate in global environment
Self managing and pro-active
Ability to work in a team environment
Strong written and verbal communication skills


English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.


Proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.

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About Organisation

Agility Logistics Ltd