Manager / Senior Manager - Operations

Hinduja Global Solutions Inc.
  • Bangalore
  • Confidential
  • 10-12 years
  • 836 Views
  • 30 Jan 2015

  • IT/ Information Technology

  • BPO/ ITES/ Call Centers
Job Description

Manage and execute high impact business / organizational projects which are cross functional in nature.
Generate business impact / client value adds through Continual Improvement initiatives or transformational thought process.
Support all geographies in Continual Improvement initiatives.
Support all other Business Excellence initiatives e.g. CSAT, Internal Customers Satisfaction (ICSAT), Operations Self Assessments (Health checks), implementation of Transition Methodology.
Alignment of organizational metrics to Excellence frameworks.
Implement strong governance to address Operations Quality and Improvement projects and initiatives.
Build team capability.
Strong Program management skills.
Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc).
Knowledge of ISO9000, ISO27000, HIPAA is added advantage.
Work experience as Quality consultants will be an added advantage.
Capability to train and conduct workshops in Business Excellence.
Ability to identify process re-engineering requirements against end to end service provisioning.
Ability to work across various geographies.
Customer facing and interaction abilities.


Competencies/Skill sets for this job

CSAT TRAINING SENIOR MANAGEMENT BUSINESNESS EXCELLENCE

Job Posted By

About Organisation

Hinduja Global Solutions Inc.