Roles and Responsibility:
Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction, Recall campaign, Service Market share ) and implement corrective actions, if needed,
Contribute to the achievement of Customer Satisfaction and Service Retention objectives.
Maximize the commercial performance in Parts, accessories and service, as well as the Quality of Service performance of the dealers of his zone.
Manage the customer claims, Provide assistance to the dealers, Interface between network and company
Candidate preferred -Should be only from Automobile OEM, not dealership.