Customer Research Manager - Leading MNC

Golden Opportunities Private Limited
  • Mumbai
  • 10-15 lakh
  • 7-10 years
  • 26 Mar 2015

  • Business Analytics

  • KPO/ Analytics
Job Description

The position provides an opportunity to join an ambitious brand and customer insights team working on a world respected industry leading brand.

Job Responsibility

End-to-end management of the global customer satisfaction survey process

Driving the survey process from identification of customer contacts to delivery of results to our headquarters and countries through a front end tool, whilst working in close collaboration with our market research agency and our customer insights managers

Leverage previous experience with global, preferably B2B, market research studies to develop a best in class approach for customer satisfaction surveys

Focus on delivering powerful customer insights, that has the potential to impact and drive business

Competencies/Skill sets for this job

Survey Surveys Research Studies Customer Research Agency

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