This is a Customer Service position which will require multitasking and packing and shipping of medical products.
Responsible for the processing of repair orders, communication with customers and sales representatives, dissemination of customer requirements to repair technicians, and the shipping of repaired instruments to customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Inputs repair orders into computer system
* Inputs details about repair estimates and diagnostic information (when applicable) into computer system
* Adds special customer requirements to repair orders (when applicable)
* Provides the customer with repair quotes based on evaluations made by repair technicians
* Handles pricing, delivery, and other general inquiries from customers
* Files repair order paperwork
* Performs physical and administrative tasks involved in shipping repaired instruments to customer
* Follows procedures to comply with department/company policies
* Complies with Good Manufacturing Practices
* Notify customers and/or sales representatives of order receipt and order shipment
* Must embody the company's Vision, Mission, and Values
* Confirms accurate cross-reference of non-repairable instruments, when customers request "repair/replace"
* Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Requires 1 - 2 years Customer Service experience, preferably at a medical device company
* Requires high school diploma or equivalent; BA/BS preferred.
* Requires command of the English language with excellent verbal/phone and written communication skills
* Proficiency in Microsoft Word and Excel software
* Experience with SAP is highly desired
* Must have good organizational, planning, and problem solving skills.
Location - Hazelwood, MO / United States of America