Account Manager

Confidential
  • Sao Paulo
  • Confidential
  • 7-10 years
  • 192 Views
  • 11 Feb 2015

  • Sales/ Business Development/ Account Management

  • Internet/ ECommerce
Job Description

Job:

Reporting to the General Manager, Brazil
Responsible for managing, maintaining and improving the overall relationship between Client and Company
Responsible for raising invoices in time and collecting cash in line with the target DSO. Reconciling invoices and ensuring that there exists no discrepancy between Client and Company
Up-selling additional products and/or services, to assigned Clients, in coordination with the Geo Program Manager
Responsible for sharing analysis and assortment of metrics on campaign performance with the assigned Clients.
Responsible for ensuring that the campaigns get renewed in-time and for maintaining updated contract documents
Communicating campaign performance feedback, campaign suggestions, issues and concerns raised by Clients, to Geo Program Manager and further ensuring that the solution is made available to Clients and that their satisfaction recorded
Owning post-sale communications with our clients. Being the team's point of contact person for any questions from the client
Understanding the client's business objectives and effectively communicating the same with Geo Program Manager regularly, so as to ensure that Client expectations are met
Keep an eye out of competition in the market and inform the Geo Program Manager and Head BD, accordingly

Requirements:

MBA and/or Bachelor's Degree in Commerce/Business Administration/Marketing
Post Sales/Account Management/Relationship Management functions, in a B2B set-up
Managing online advertising campaigns for Clients, preferably in e-com, online travel, group-buy & classifieds verticals
Strong relationship management background
Has strong experience in invoicing and managing collections and maintaining DSO targets
Knowledge of internet technologies and marketing platforms
Understands Online Advertising jargons and can cohesively communicate with Clients on aspects such as: SEO, SEM, GA, Cost of Acquisition, RoI, View-thru, Hover & etc.
Appreciates technology (HTML, JAVA, XML, PHP) and its able to add value while understanding basic tech-based issues in campaigns
Experience of having worked in Agencies/Affiliate Networks/Start-up environments, is a definite plus