you will be responsible for driving up the delivery infrastructure in the city which includes identifying the locations for delivery stations and ensure rapid growth in the delivery infrastructure throughout the city.
Title: Stations Operations Manager
Defining the transportation process from FC to delivery stations
Defining the delivery process from delivery station to customer address
Ensure enough bandwidth in citywide delivery team to ensure peak time delivery management
Conduct the performance appraisals of the station supervisors and mentor them for handling efficient operations
Continuously improve the delivery process and attain a sustained level of delivery performance improvement
Analysis of the data reports to identify performance bottlenecks and improve the performance
Implement the formal process control and process improvement mechanisms such as Kaizen
Strong leadership capabilities and people management skills
Strong execution skills, Action oriented, go getter
Resourceful to identify the way to get things done using limited resources
Ability to work under pressure situations
Ability to work in ambiguous situations and to come out with solutions as per the situations faced
Experience in logistics field desirable and the experience in courier industry highly preferred
People management experience. Experience in handling field team is highly desirable.
Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)
Knowledge of city topography is an added advantage
Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such has six sigma, Kaizen etc.